Frequently Asked Questions

Everything you need to know about your Kisah experience

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.

Which payment methods do you accept?

Kisah accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your fabrics sustainably sourced?

At Kisah, we prioritize ethical production. We partner with certified suppliers to source high-quality, durable fabrics that minimize environmental impact.

How can I track my order status?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.